Sandy’s Flowers & More – Privacy Policy / Cookie Policy

Effective Date: October 25, 2023
 

What type of information do we collect?

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This Privacy Policy outlines how Sandy’s Flowers & More ("we," "us," or "our") collects, uses, discloses, and safeguards the personal information of our customers, website visitors, and individuals interacting with our online store, which is hosted on the Wix platform. We are committed to protecting your privacy and complying with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada. By accessing and using our website and services, you consent to the practices described in this Privacy Policy.

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We receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

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How do we collect information?

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When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

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We collect the following types of personal information:

• Contact Information: Such as your name, email address, phone number, and postal address.

• Payment Information: Credit card information and other payment details.

• Order Information: Details about your purchases, including product names, quantities, and pricing.

• Communications: Records of any correspondence between you and Sandy's Flowers & More.

• Cookies and Tracking Technologies: Information about your interactions with our website, such as IP addresses, browser types, and browsing patterns. For more details, please see our [Cookie Policy below].

• Location Information: General location data, such as your city or province, for shipping and delivery purposes.

• Social Media Information: If you choose to connect with us via social media, we may collect your social media profile information.

 

Why do we collect such personal information?

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We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;

To provide our Users with ongoing customer assistance and technical support;

To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;

To fulfill your orders, process payments, and provide customer support.

To communicate with you about your orders, promotions, and updates.

To improve and personalize your shopping experience.

To comply with legal obligations and protect our rights.

To analyze website usage and performance.

To respond to inquiries and requests for information.

To comply with any applicable laws and regulations.

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How we store, use, share and disclose your site visitors’ personal information?

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Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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Security

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We have implemented security measures to protect your personal information from unauthorized access, use, or disclosure. Despite our best efforts, no data transmission or storage system can be guaranteed to be 100% secure. You use our website and services at your own risk.

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How do we communicate with our site visitors?

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We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

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If you don’t want us to process your data anymore, please contact us at info@sandysflowersandmore.com or send us mail to: 1309 Carling Ave Unit 40, Ottawa, ON K1Z 7L3.

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Changes to this Privacy Policy

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We may update this Privacy Policy to reflect changes in our information practices. When we make changes, we will revise the "Effective Date" at the top of this Privacy Policy. We recommend reviewing this policy periodically.

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Cookie Policy

Effective Date: October 25, 2023

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This Cookie Policy explains how Sandy's Flowers & More ("we," "us," or "our") uses cookies and similar technologies on our website, which is hosted on the Wix platform. By using our website, you consent to the use of cookies as described in this policy.

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1. What Are Cookies

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Cookies are small text files that are stored on your device when you visit a website. They help the website recognize your device and remember information about your visit, such as your preferences and actions. Cookies can be categorized as session cookies (temporary) or persistent cookies (remain on your device until deleted) and first-party (set by the website you are visiting) or third-party (set by a different domain).

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2. Why We Use Cookies

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We use cookies for various purposes, including:

• Essential Cookies: These cookies are necessary for the website to function properly. They enable you to navigate the site and use its features, such as accessing secure areas or making purchases.

• Performance and Analytics Cookies: These cookies help us understand how visitors interact with our website, collecting information such as which pages are most frequently visited and if users encounter any errors. We use this data to improve our website's performance.

• Functionality Cookies: These cookies enable the website to remember your preferences (e.g., language settings) and provide enhanced features based on your past interactions.

• Marketing and Advertising Cookies: These cookies are used to deliver relevant content and ads to you based on your interests. They may also be used to limit the number of times you see a specific ad and measure the effectiveness of advertising campaigns.

• Social Media Cookies: These cookies allow you to share content from our website on social media platforms, or they may track your interactions with content shared on social media. 

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3. Types of Cookies We Use

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We use both first-party and third-party cookies. The specific types of cookies used on our website include:

• Essential cookies (session and persistent)

• Performance and analytics cookies (e.g., Google Analytics)

• Functionality cookies

• Marketing and advertising cookies (e.g., Facebook Pixel)

• Social media cookies (e.g., Facebook and Instagram)

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4. Managing Cookies

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Most web browsers allow you to control cookies through settings. You can typically accept, reject, or delete cookies. Keep in mind that by disabling cookies, you may lose some website functionality and certain features may not work as intended.

To manage cookies, you can adjust your browser settings. For more information on how to manage cookies in your specific browser, please refer to your browser's help menu or documentation.

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5. Changes to this Cookie Policy

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We may update this Cookie Policy to reflect changes in our use of cookies and similar technologies. When we make changes, we will revise the "Effective Date" at the top of this policy.